Tickets Lineup Experiences

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FAQs
Tickets & Wristbands
Venue
Travel & Transport
Health & Safety
Accessibility
Volunteers
Press
Food Vendors

FAQs

Where is Outside Lands?

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Outside Lands is located within Golden Gate Park in San Francisco, CA.

What are the dates of the festival?

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August 9-11, 2024

What are the festival hours?

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Friday, August 9 and Saturday, August 10

Festival Gates Open - 11:00AM

Music Starts - 12:00PM

Music Ends - 10:00PM


Sunday, August 11

Festival Gates Open - 11:00AM

Music Starts - 12:00PM

Music Ends - 9:40PM

Is there a mobile app?

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Yes, the Outside Lands mobile app will launch in the coming months and will be available for iOS and for Android.

Is Outside Lands all ages?

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Yes, Outside Lands is an all ages event. We strive to make Outside Lands a safe and unforgettable experience for each and every attendee.

What is the bag policy at Outside Lands?

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While we would prefer that fans come bag free, we realize that is not always possible. Help us to help you enjoy the festival by only bringing the following types and size bags:

  • Backpacks and bags made of clear plastic, clear vinyl, or clear PVC

  • Small bags, fanny-packs, purses up to 6” x 8” x 3” (do not have to be clear)

  • Empty dedicated hydration packs with a bladder capacity of under 2.5L/150 in. and no more than one additional pocket.

  • Standard size backpacks with hydration bladders will not be permitted.

Are there lockers we can use to store our belongings during the festival?

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Yes! Private storage lockers will be available to reserve in the coming months, stay tuned for more info.

What items are NOT permitted at the festival?

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Not Permitted:

  • Non-clear backpacks and bags larger than 6" x 8" x 3"

  • Non-clear drawstring backpacks

  • Weapons of any kinds (including pocket knives)

  • Illegal substances

  • Glow-sticks (glow bracelets and necklaces are permitted)

  • Alcohol (will be sold at the festival)

  • Glass or cans of ANY kind

  • Video or audio recording equipment (including GoPros - no video recording will be allowed)

  • Professional still camera equipment with a detachable lens longer than 2 inches, tripods, big zooms, or commercial use rigs

  • Skateboards, scooters or personal motorized vehicles

  • Bicycles (not allowed inside festival grounds)

  • Strollers, wagons or carts of any kind

  • Hammocks or slack lines

  • Fireworks and explosives

  • Instruments and laser pointers

  • Umbrellas

  • Selfie sticks of ANY kind, including GoPro sticks

  • Spray paint, large markers or Aerosol cans

  • Picnic baskets

  • Coolers

  • Liquids (excluding personal sized hand sanitizers, which will be permitted)

  • Lawn furniture or any chairs with legs

  • Large inflatables

  • Tents

  • Pets (except service animals)

  • Drones

  • Totems or flags

  • Threatening signs or apparel

  • American Indian Headdresses

  • No illegal vending is permitted (no unauthorized or unlicensed vendors are allowed)

What time/where does 'X' artist go on stage?

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The full lineup and schedule, updated in real time, will be available in the Outside Lands mobile app and on the website closer to the festival dates.

Can I leave the festival and return the same day?

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In general, re-entry is not allowed. You may enter the festival gates once each day. However, if you absolutely must leave the festival for an emergency or serious matter and intend to return the same day, you must speak with a Supervisor at any festival entrance/exit BEFORE LEAVING to be scanned out.

What is Outside Lands doing to reduce its environmental impact?

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The Mission (formerly known as Eco Lands) is Outside Lands’ cause-oriented space within the festival, dedicated to helping patrons discover, learn more about and get involved with local, difference-making organizations. Stay tuned for more information on our 2024 cause and non-profit partners. 

Each year we work alongside Clean Vibes and the San Francisco Department of the Environment to achieve the highest possible waste diversion rates of any festival in the country. All of the single-use cups, plates, bowls, and utensils are 100% compostable at Outside Lands thanks to our sustainability partner Eco-Products. The festival also provides hydration stations throughout the park for filling your reusable drinking vessels.

With the help of Clean Vibes, Outside Lands diverted 87% of all waste from the landfill in 2023.

  • Total Waste Produced — 373,753 pounds (186.88 tons)

  • Total Waste Diverted — 323,813 pounds (161.90 tons)

Diversion Breakdown: 

  • Compost - 117,040 pounds (58.52 tons)

  • Recycling/Reuse 206,773 pounds (103.38 tons)

  • Landfill 49,940 pounds (24.97 tons)

How does Outside Lands give back to the community?

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Outside Lands Works is a charitable program that invests in the cultural vitality of the Bay Area. We support local non-profit music and arts education programs serving underprivileged communities while simultaneously focusing resources and attention to various issues impacting our community.

The Ranger Handbook

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Check out our Ranger Handbook, a friendly guide to having an outstanding Outside Lands weekend.

Tickets & Wristbands

I have a question about my ticket.

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For all ticketing questions and concerns, please contact Front Gate Tickets’ customer service through their website. This includes any questions regarding purchase, address changes, confirmation emails, shipping info, etc.

How will I receive my ticket?

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Tickets that are purchased prior to July 31, 2024 will be shipped in the form of wristbands. Your wristband is your ticket. If you have not received a tracking number by the week of the festival, please get in touch with Front Gate Tickets through their website

Any passes purchased after July 31, 2024 will be available for will call pick up in Golden Gate Park the week of the festival. Exact box office location and hours to be posted closer to festival dates

Can I take off my Outside Lands wristband once I put it on my wrist?

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DON’T take your wristband off. Wristbands are non-transferable and non-exchangeable. DO shower with it, it's waterproof! DO take care of your wristband and treat it like cash. Wristbands will not be replaced if lost or stolen. DON’T cut or twist any part of your wristband, it will fray (cut wristbands will NOT be reissued for any reason) Same day re-entry is not allowed. If you absolutely must leave the festival and need to return the same day, you must speak with a Supervisor at any festival entrance/exit BEFORE LEAVING to be scanned out.

Can I sell 1 day of my 3-day ticket?

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For your 3-Day ticket, you will only receive ONE ticket (in wristband form) that you will wear each day to grant you access into the festival. Thus, if you choose to sell your 3-Day ticket, you must sell all three days. This is due to the tickets being in wristband form. It cannot be removed once put on, and any loose wristbands will be confiscated. Any wristbands that have been tampered with will be void and you will not be given access to the festival.

Can somebody else pick up my ticket for me?

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If you need someone else to pick up your wristband from will call, please get in touch with Front Gate Tickets through their website to add an alternate pick up name to the order.

Do children get in for free?

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Children under the age of 2 do not need a wristband to get into the festival.

I bought tickets from a "friend" / scalper / third party. How can I verify if this ticket is legitimate?

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We can only guarantee ticket validity for purchases made through our official vendor, Front Gate Tickets, via the tickets page of our website.

I didn't receive a confirmation of my purchase, what should I do?

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Please contact our ticket provider, Front Gate Tickets, through their website.

Can I get a refund on my Outside Lands ticket?

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Refunds are available only in the event if Outside Lands is rescheduled or entirely canceled. Your tickets will be refunded if purchased through our Outside Lands authorized ticket vendor, Front Gate Tickets. We cannot verify the policies of third party ticket resellers.

Venue

Will there be food at the festival?

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Outside Lands partners with some of the best restaurants and food trucks the San Francisco Bay Area has to offer. A full list of diverse food vendors on our Taste of the Bay Area lineup will be published before the festival. Gluten-free, vegetarian, and vegan options will be available.

Will there be vegan, vegetarian and gluten-free food options?

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Yes. We will have a variety of vendors that will sell vegan, vegetarian and gluten-free food items.

How can I stay hydrated at the festival?

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There are water refill stations located throughout the festival. Play your part by bringing a reusable container for free refills to stay hydrated all weekend.

Can I smoke in the park?

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Golden Gate Park is completely tobacco free!

Can I stay overnight in the park?

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Outside Lands is not a camping festival and you cannot sleep in Golden Gate park or your vehicle. No exceptions.

Are strollers allowed?

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Due to the rough terrain within Golden Gate Park, strollers are NOT permitted at Outside Lands.

Can I bring in my prescription medicine?

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You may bring in medical prescriptions as long as your name is clearly on the prescription label and you have a valid ID. Names on the prescription must match your valid ID.

Will there be a lost and found?

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Yes. Lost & found will be held at the Information Booth.

Travel & Transport

PLAN YOUR TRIP

We recommend alternative methods of travel other than driving, including local shuttles, rideshares, MUNI, BART, walking, scooter, and bikes. Parking is not available at the festival grounds and is extremely limited in the surrounding neighborhoods. We do not recommend you drive to the festival. Skip the hassle and try another transportation mode to get to Outside Lands this year!

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I'm traveling from another city, where should I fly in to?

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San Francisco International Airport (SFO) is approximately 30 minutes from the festival site. Oakland International Airport (OAK) is approximately 50 minutes from the festival site.

I'm flying to San Francisco, are there any flight discounts available?

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Yes! United Airlines® is proud to be the official airline of Outside Lands, and is offering discounted travel for festival attendees coming from way outside the Bay Area. United is also proud to help you travel more sustainably by using biofuel and investing in carbon reduction initiatives. To receive a discount on your United flight, simply visit united.com/meetingtravel and enter the code ZPDN368457 or book directly here


Valid travel dates are 7/25/24 - 8/22/24. Check back for additional information on booking your trip on United Airlines, our official airline partner. Get more info here.

Where should I stay when visiting San Francisco for Outside Lands?

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Hotel Zelos

Hotel Zelos is a sophisticated urban sanctuary in the heart of San Francisco’s city center. A luxury boutique hotel that occupies a beautiful historic building five floors above the bustling city streets of San Francisco. Showcasing one of The City’s only open-air restaurants, Dirty Habit, the hotel is also within easy walking distance to many restaurants, grocery stores and shopping. Located steps from Powell Street Station for fast and convenient access to the festival! 

Hotel Zelos is proud to be the official hotel partner of Outside Lands 2024. Book Now to receive 15% off our Best Available Rate 

Hotel Zelos - Outside Lands 2024

Hotel Zetta

Effortlessly fusing sophisticated and cutting-edge aesthetics with playful amenities, Hotel Zetta is a creative haven which authentically connects to San Francisco’s unique cultural communities. Travelers visiting San Francisco for Outside Lands 2024 will find Hotel Zetta’s convenient downtown location, modern yet relaxed guestrooms, and chic lobby lounge and Playroom to be the ideal choice for recharging between shows! 

Hotel Zetta is proud to be the official hotel partner of Outside Lands 2024. Book Now to receive 15% off our Best Available Rate 

Hotel Zetta - Outside Lands 2024

Hotel Zeppelin

Hotel Zeppelin celebrates San Francisco’s counterculture with a rebellious approach to contemporary hospitality. Set in a historic San Francisco building steps from the iconic Union Square and 3 miles from the Outside Lands main gate, the hotel celebrates the city’s progressive mindset and free loving spirit.  A bold yet stylish experience inspired by those who’ve broken the mold, Zeppelin defiantly invites our guests to do the same.  

Hotel Zeppelin is proud to be the official hotel partner of Outside Lands 2024. Book Now to receive 15% off our Best Available Rate 

Hotel Zeppelin - Outside Lands 2024

ENTRANCE GATES

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You can enter the festival via the Main Gate (on JFK near 30th Ave) or South Gate (on Middle Dr & Metson Rd).
If you have VIP or Golden Gate Club tickets, the Main VIP Entrance is on the North side, located on 36th Ave. & JFK Drive. 

There is also a VIP Entrance located at Martin Luther King Jr Drive, adjacent to the South Gate, for your convenience. VIP and Golden Gate Club ticket holders have access to this VIP entrance as well. 

There is a designated ADA Entrance at 36th Ave & JFK.

SHUTTLES

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Outside Lands is proud to offer a pre-paid shuttle service from the Bill Graham Civic Auditorium in the heart of San Francisco to the south entrance of Outside Lands in Golden Gate Park. The shuttles are coach-style buses that offer a comfortable ride to and from the festival each day.

Shuttles begin running each day at 11 AM and run continuously all day with limited coverage from 5-8 PM. The last shuttle to the festival leaves Bill Graham Civic Auditorium at 8pm. Return shuttles run until one hour after the music ends each night.

Shuttle passes will go on sale closer to the festival, stay tuned for more information.

BART

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BART will run service until around midnight on Friday, Saturday, and Sunday. Plan your specific trip using their Trip Planner. 

BART Parking is free after 3 PM on Friday and is free on Saturday and Sunday except for the Milpitas and Berryessa/North San Jose stations, which are not operated by BART. 

To save time and hassle, it is recommended you get a Clipper card in advance with round trip fare loaded. You can add Clipper to your mobile wallet and pay for BART fares with Google Pay and Apple Pay. All riders can immediately load funds through their wallet to their Clipper card.

MUNI

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Muni is a great way to get to and from Outside Lands. Muni provides multiple lines to Golden Gate Park from all over the city. SFMTA is providing extra service on the 5R Fulton bus (north of Golden Gate Park) and the N-Judah light rail line (south of the park).

Never taken Muni before? Check this quick start guide.

Plan your Muni trip on 511.org or Google Maps. You can check real-time Muni arrival information at Next Bus.

If you experience or witness an incident, help make Muni a safe space for all by reporting it using the Muni Feedback form at SFMTA.com/MuniFeedback, the 311 mobile app or by calling 311. 

Non-English speakers should call 311 for language assisted reporting.

BIKE

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Outside Lands will offer free self-park bicycle parking areas located at the eastern and southern portions of the festival site. Bike parking is available during festival hours.

Need a ride to Outside Lands? Bay Wheels has you covered with a special Bay Wheels station on JFK Drive, just east of Transverse Drive – right near the festival’s main entrance. On-site valets will make sure there’s an open dock for you to park when you roll up to the festival, and a bike when you’re ready to head home.

WALK

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You can enter the festival on foot via the Main Gate (on JFK near 30th Ave) or South Gate (on Middle Dr & Metson Rd). If you have VIP or Golden Gate Club tickets, the Main VIP Entrance is on the North side, located on 36th Ave. & JFK Drive. 

There is also a VIP Entrance located at Martin Luther King Jr Drive, adjacent to the South Gate, for your convenience. 

There is a designated ADA Entrance at 36th Ave & JFK.

DRIVE

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Parking is not available at the festival grounds and is extremely limited in the surrounding neighborhoods. We do not recommend you drive to the festival and recommend you take alternative methods of transportation.

If you must drive, be aware of various parking restrictions in nearby neighborhoods, especially along Fulton, Lincoln, La Playa, and Lower Great Highway. Overnight parking of vehicles taller than 7ft or longer than 12ft any day, street cleaning and 72-hour prohibition violations may result in tickets and towing. Also be cognizant of impinging on driveways and handicap access ramps. The SF Department of Parking and Traffic is on high alert during this period of time.

RIDESHARE

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Lyft is the official rideshare partner of Outside Lands.

Official rideshare pick-up and drop-off locations are: 

  • Balboa & 30th Avenue (adjacent to George Washington High School) 

  • Irving St. between 25th and 27th Avenue 

Requesting your ride to and from these locations will help you avoid any issues.

Friendly reminder: You can schedule rides to and from the event in the Lyft app up to an hour before you need your ride!

DROP OFFS

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If you’re planning on getting dropped off at Outside Lands, please know that some streets will be congested or closed entirely to traffic. You can expect nearby streets to be especially congested before and after the event. For this reason, we suggest you get dropped off several blocks north or south of the park. We recommend Geary Blvd or Balboa St to the north, or Irving Street to the south. 

The SFMTA’s Slow Streets program is designed to limit through traffic on certain residential streets and allow them to be used as a shared space for people traveling by foot and by bicycle. There are several slow streets in the immediate area, which will further impact vehicular traffic.

Health & Safety

Is there a medical tent at Outside Lands?

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Rock Medicine will be on-site to help you with any type of medical problem. Rock Medicine has been providing free medical care at concerts and festivals since 1973. Head to the nearest medical tent on the Polo Field or in McLaren Pass or look for a festival staff member if you need assistance.

What should I do if I have a security issue or witness an emergency situation?

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Event staff, security personnel and law enforcement will be located throughout the site for the duration of the event to create a safe and secure environment for all festival attendees. Security headquarters are located West of Marx Meadow. If you have an EMERGENCY, find a staff member with a radio or go to the closest information, medical tent or entrance gate for assistance. Be ready to convey the nature and details of the incident.

Accessibility

Festival Accessibility

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We strive to make Golden Gate Park as ADA-friendly as possible, including handicap parking, raised viewing areas, and wheelchair-friendly walkways. 

For more information or festival weekend related requests, please see our accessibility page or email access@sfoutsidelands.com

If you are requesting a Sign Language interpreter, please make your requests at least 30 days in advance of the festival dates to ensure availability and to allow for adequate preparation. We will attempt to arrange an interpreter on shorter notice, but cannot guarantee availability.

Web Accessibility

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Outside Lands is committed to providing an inclusive experience for all guests. We welcome your questions, comments and feedback to improve any issues you may encounter and to increase accessibility to our event and website experiences.

If at any time you have specific questions or concerns about the accessibility of our festival, or a particular Outside Lands web page, please contact us at "info at sfoutsidelands dot com". If you do encounter an accessibility issue with our web pages please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.

Outside Lands is committed to facilitating the accessibility and usability of our festival website for all people with disabilities. Outside Lands is currently in the process of implementing the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard.

Volunteers

Volunteer

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We are now accepting volunteer applications for Outside Lands 2024! Join the Outside Lands festival volunteer team or the Clean Vibes crew and gain free admission to the festival. Work with your friends, schedule around your favorite performances, and in addition to a ticket to the event, gain the experience of being a part of Outside Lands! Applications fill up fast, so don’t delay. 

Sign up here to get notified when our General Festival Volunteer application goes live. 

Apply to be a Clean Vibes Volunteer here.

Press

Press Credentials

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​​Visit our PRESS page to find the press application, our latest press releases, festival and producer logos and Outside Lands festival images for press use. For any additional questions, please contact our festival PR team at press@sfoutsidelands.com.

Food Vendors

Food Vendors

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The Outside Lands 2024 food vendor application is now closed. Check back in early 2025 to apply for next year's event!

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